Sample training program |
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Content |
Method |
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1. Differences between Japan and your home country
【Exercise】Share what surprised you when you are in Japan among participants.
【Exercise】Discuss differences between your Japanese subordinates and those in your home country
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Exercise
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2. Cultural differences
(1) High context culture
(2) Low context culture
(3) Difference in evaluating methods; results and processes
(4) Understand each other's culture
(5) Japanese business culture and customs
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Lecture
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3. Japanese business manners
(1) The appropriate appearances (2) The proper wording
(3) The manners in visiting (4) The order of precedence
(5) The business card exchange
(6) The appropriate reception of telephone calls
(7) The appropriate reception of visitors
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Lecture
Exercise
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4. Effective methods of management toward Japanese subordinates
(1) “Preparation”, “continuation”, and “planning” are essential for subordinate development.
(2) Evaluate your subordinate in the process.
(3) How to give instructions
(4) Praising ~Praise their actions.
【Exercise】 Practice “praising”
(5) Understand "scolding" (giving a warning or guidance)
(6) Basics of communication with your subordinates① ~Create a comfortable environment.
(7) Basics of communication with your subordinates② ~Talk to your subordinates.
【Exercise】Express delicate matters in different words.
(8) Have your subordinate report and consult to you. ~How to make your subordinates willingly report what they want to avoid.
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Lecture
Exercise
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5. Evaluation method for Japanese subordinates
(1) Evaluation procedure
(2) Process1~Selection of actions
(3) Process2~Selection of criteria
(4) Process3~Selection of phases
(5) Pitfalls in evaluation and preventative measures
①Halo effect ②Leniency bias ③Centering effect
④Contrast error ⑤Logic error ⑥Back calculation
⑦Recency bias
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Lecture
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6. Communication skills required for evaluation interviews
(1) The flow of evaluation interview and assertive communication
(2) Organize what you talk ~Evaluation interview flow step1
(3) Hear the opponent's self-evaluation. ~Evaluation interview flow step2
(4) Organize similarities and differences ~Evaluation interview flow step3
(5) Tell your evaluation ~Evaluation interview step4
(6) Make sure mutual understanding and encourage the opponent to improve further ~Evaluation interview step5
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Lecture
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7. Case studies and role play of performance evaluation
Practice a three-person (evaluator, evaluatee, observer) role play.
【Case 1】 A diligent subordinate frequently work overtime because he/she is too perfectionistic to improve.
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Role play
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